Need urgent help?
At Waythrough we don’t run a 24-hour helpline. If you need emergency care, please contact one of the following helplines immediately.
If you're at serious risk of harm or need emergency medical attention, call 999. For non-emergency medical advice, call the NHS on 111.
When to call 999- NHS 111 can help if you need non emergency physical or mental health help right now. Call 111 to get advice on treatment and what to do next. You can also get help online.
- Samaritans provides 24-hour telephone and online support for anyone in emotional distress, struggling to cope, or at risk of suicide. Call 116 123. Here’s how it works.
- Refuge provides the 24-hour national women’s domestic abuse helpline. Call 0808 2000 247 for confidential, non-judgmental support and information. Refuge also offers a live chat service. Here’s how it works.
- Childline provides a 24-hour counselling service for children and young people up to the age of 18. Call 0800 1111, or chat online. Here’s how it works.
- Papyrus provides a 24-hour helpline for children and young people under the age of 35 who are having thoughts of suicide, and for anyone concerned about a young person. Call 0800 068 4141, text 88247, or email pat@papyrus-uk.org. Here’s how it works.
- The Silver Line provides a 24-hour telephone service for people over the age of 55, offering friendship, conversation, and support. Call 0800 470 80 90.
Crisis services and havens
Our crisis services and havens across England provide short-stay interventions and can offer short-term housing help if you’re experiencing a mental health crisis.
Use our service finder tool and select “mental health” as the support option.
Other organisations who can support you
If we don't offer the support you're looking for, here are some organisations who might.
Citizens Advice - free, independent, and confidential advice on your rights and responsibilities.
Young Minds - mental health charity for children, young people and parents.
Crisis - a national charity for people experiencing homelessness.
Trussell Trust - emergency food and practical support for people in the UK.
FRANK - honest information about drugs
SMART Recovery - training and tools for people who are worried about their drug use, drinking, or gambling.
Alcoholics Anonymous - groups across the UK where members support each other to stop drinking
Narcotics Anonymous - groups across the UK where members support each other to stop using drugs
Cocaine Anonymous - groups across the UK where members support each other to stop using drugs